Shisha Hire Terms and Conditions

Important Terms and Conditions

By contacting us or placing an order, you AGREE to our terms and conditions which can be found at https://easternrayshisha.co.uk/product-terms-and-conditions/terms-and-conditions and the below disclaimer.

Please be advised as to the following: Quotes are valid for 10 days and prices quoted to you are subject to change. We may also require a deposit, particularly from private emails. Images and descriptions used on our website are used for representational purposes and the actual shisha you receive may vary due to the many variables involved. You also agree to provide us with the necessities required to operate a shisha namely water and electricity as well as adequate shisha space and some room for the shisha assistant(s). All our shisha packages come with a professional photographer at no extra cost to you. This is required by our company health and safety policy. By placing an order with us, you give us your express permission to exhibit the photographs from your event on our website, social media channels and other marketing materials for the purposes of demonstrating our portfolio. If you do not agree with this provision, you must notify us in advance of your event. We do not accept any liability for any losses arising to you or your guests as a result of this. We can obtain one-off public liability insurance for your event at an extra cost. Public Liability Insurance is generally not available to us as we operate a mobile shisha hire service in the UK and do not serve shisha at a café or a lounge.  

PLEASE NOTE WHILST WE EXERCISE EVERY CARE AND DILIGENCE, WE DO NOT TAKE ANY RESPONSIBILITY FOR THE SHISHA PIPES WHILST THEY ARE AT YOUR EVENT AND OUR SHISHA ASSISTANTS HELP TO ENFORCE HEALTH AND SAFETY STANDARDS. YOU THEREFORE AGREE TO HOLD US AND OUR SHISHA ASSISTANCE FREE OF ANY LIABILITY AND INJURIES ARISING FROM THE OPERATION AND CONSUMPTION OF SHISHA ON YOUR PREMISES. WE STRONGLY ADVISE YOU TO PLAN YOUR EVENT TO TAKE INTO ACCOUNT THE INHERENTLY HAZARDOUS NATURE OF OPERATING AND CONSUMING SHISHA PIPES AND IMPLEMENT ADEQUATE SAFEGUARDS AS WELL AS BRIEFING YOUR GUESTS. WE WILL, HOWEVER, WORK WITH YOU TO HELP YOU TO MINIMISE THE RISKS.  WE DISCLAIM ALL LIABILITY ARISING FROM MISUSE OF SHISHA PIPES AND USE WHILST UNDER THE INFLUENCE OF ALCOHOL. WE RESERVE THE RIGHT TO REFUSE TO SERVE SHISHA TO INTOXICATED GUESTS UPON OUR DISCRETION. YOU AGREE TO ASSUME RESPONSIBILITY FOR ANY DAMAGE TO OUR EQUIPMENT AND INJURIES TO OUR STAFF ARISING FROM INTENTIONAL AND INTOXICATED BEHAVIOUR. WE DO NOT CARRY PUBLIC LIABILITY INSURANCE AS, TO THE BEST OF OUR KNOWLEDGE, THERE IS NONE FOR A SHISHA HIRE SERVICE IN THE UK MARKET. SMOKING SERIOUSLY HARMS YOU AND OTHERS AROUND YOU. YOU MUST BE OF 18 YEARS AND OVER TO PURCHASE OUR PRODUCTS.

We have grown! We now cover almost the entire of England and provide Shisha Pipe Hire for Celebrity Parties, Birthdays, Weddings and Corporate Events to the following UK Cities and Counties

Aberdeen, Aberdeenshire • Birmingham, West Midlands • Brighton and Hove, East Sussex • Cambridge, Cambridgeshire • Canterbury, Kent • Chester, Cheshire • Chichester, West Sussex • Derby, Derbyshire • Durham • Ely, Cambridgeshire • Exeter, Devon • Gloucester, Gloucestershire • Hereford, Hereford and Worcester • Lancaster, Lancashire • Leeds, West Yorkshire • Lichfield, Staffordshire • Lincoln, Lincolnshire • Liverpool, Merseyside • London • Manchester • Norwich, Norfolk • Nottingham, Nottinghamshire •

Please be advised as to the following: Quotes are valid for 10 days and prices quoted to you are subject to change. We may also require a deposit, particularly from private emails. Images and descriptions used on our website are used for representational purposes and the actual shisha you receive may vary due to the many variables involved. You also agree to provide us with the necessities required to operate a shisha namely water and electricity as well as adequate shisha space and some room for the shisha assistant(s). All our shisha packages come with a professional photographer at no extra cost to you. This is required by our company health and safety policy. By placing an order with us, you give us your express permission to exhibit the photographs from your event on our website, social media channels and other marketing materials for the purposes of demonstrating our portfolio. If you do not agree with this provision, you must notify us in advance of your event. We do not accept any liability for any losses arising to you or your guests as a result of this. We can obtain one-off public liability insurance for your event at an extra cost. Public Liability Insurance is generally not available to us as we operate a mobile shisha hire service in the UK and do not serve shisha at a café or a lounge.  PLEASE NOTE WHILST WE EXERCISE EVERY CARE AND DILIGENCE, WE DO NOT TAKE ANY RESPONSIBILITY FOR THE SHISHA PIPES WHILST THEY ARE AT YOUR EVENT AND OUR SHISHA ASSISTANTS HELP TO ENFORCE HEALTH AND SAFETY STANDARDS. YOU THEREFORE AGREE TO HOLD US AND OUR SHISHA ASSISTANCE FREE OF ANY LIABILITY AND INJURIES ARISING FROM THE OPERATION AND CONSUMPTION OF SHISHA ON YOUR PREMISES. WE STRONGLY ADVISE YOU TO PLAN YOUR EVENT TO TAKE INTO ACCOUNT THE INHERENTLY HAZARDOUS NATURE OF OPERATING AND CONSUMING SHISHA PIPES AND IMPLEMENT ADEQUATE SAFEGUARDS AS WELL AS BRIEFING YOUR GUESTS. WE WILL, HOWEVER, WORK WITH YOU TO HELP YOU TO MINIMISE THE RISKS.  WE DISCLAIM ALL LIABILITY ARISING FROM MISUSE OF SHISHA PIPES AND USE WHILST UNDER THE INFLUENCE OF ALCOHOL. WE RESERVE THE RIGHT TO REFUSE TO SERVE SHISHA TO INTOXICATED GUESTS UPON OUR DISCRETION. YOU AGREE TO ASSUME RESPONSIBILITY FOR ANY DAMAGE TO OUR EQUIPMENT AND INJURIES TO OUR STAFF ARISING FROM INTENTIONAL AND INTOXICATED BEHAVIOUR. WE DO NOT CARRY PUBLIC LIABILITY INSURANCE AS, TO THE BEST OF OUR KNOWLEDGE, THERE IS NONE FOR A SHISHA HIRE SERVICE IN THE UK MARKET. SMOKING SERIOUSLY HARMS YOU AND OTHERS AROUND YOU. YOU MUST BE OF 18 YEARS AND OVER TO PURCHASE OUR PRODUCTS.

  1. In these terms and conditions the following words have a special meaning, which are set out below:
  2. (“Conditions”) means Product Terms and Conditions;
  3. (“Customer”), (“you”), (“your”) means you, the customer, who buys the Products from Eastern Ray Shisha;
  4. (“Eastern Ray Shisha”), (“Our”) and (“We”): means Eastern Ray Shisha;
  5. (“Products”) means products supplied by Eastern Ray Shisha to the Customer;
  6. (“Web Site”) means the web site www.easternrayshisha.com;
  7. (“Equipment”), (“Shisha Pipe”) means Shisha Pipes and Shisha Pipe parts such as bowls, hoses, vases, molasses, and other associated parts, belonging to Eastern Ray Shisha;
  8. (“Maximum Period of Use”) means 24 hours from delivery time.
  9. (“Shisha Assistant”) means people who will be responsible for supervising and maintaining the shisha pipes at your event.

1 Order and Acceptance

1.1 These Conditions shall apply to all orders and contracts for the supply of the Products by Eastern Ray Shisha to you. All orders for the Products shall be deemed to be an offer by you to purchase our Products in accordance with these Conditions. Any variations to these Conditions must be in writing, otherwise they will not be binding on either party.

1.2 The acceptance of orders for the Products shall be at our entire discretion.

1.3 You may not place any orders on with us if you are under 18 years of age.

1.4 Typically a binding contract is made via email communication.

1.5 We may require you to make a Payment Order (PO) for larger orders.

1.6 You acknowledge that the product features may differ from what you see website as all images are used for representation purposes only.

1.7 By placing an order with us, you recognise that there are associated health and safety issues with consuming shisha and it is your responsibility to put the relevant safeguards in place and manage the risks accordingly.

2 Prices and Payment

2.1 Unless otherwise stated in writing the prices quoted by Eastern Ray Shisha on the Web Site are inclusive of VAT and any other applicable taxes.

2.2 The price of the Products will be as quoted on the Site at the time you confirm your order subject only to any inadvertent technical mistake which we shall not be liable for.

2.3 Currently we are only accepting cash on collection or direct bank transfers.

2.4 Minimum orders apply and will be provided to you upon request. 

2.5 We may also take a deposit of 30 percent of the order value depending on the order size and delivery area.

3 Changes to your Order

3.1 If you wish to cancel, amend or complain about your order, please call us on the number provided on our homepage. If you amend your order, the price charged will be the price for the amended order. Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.

3.2 If you decide to cancel your order within 24 hours the delivery time, you will be liable for up to 30 percent of the order value.

3.3 If you wish to cancel or amend your order, please ensure that you give us reasonable notice, usually three days.

4 Delivery

4.1 We will aim to provide you with your ordered Products as close as possible to your requested delivery/collection time.

4.2 The Customer agrees to accept delivery of the Products at the agreed time and place of delivery.

4.3 If you have chosen for the Products to be delivered, Eastern Ray Shisha will deliver the order to the main entrance of the delivery address.

4.4 Products are subject to availability. If your products are not available, We may offer you a reasonable substitute of equivalent quality and price or We may call you to tell you that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay.

5 Transfer of Property

5.1 Risk in the Products shall pass to the Customer on delivery. The use of Product is entirely at the user’s risk and no responsibility will be accepted for injury, or loss or damage to user’s property. Our shisha assistants will use all reasonable endeavours to comply with all health and safety standards whilst working on your premises but it is your responsibility to ensure full compliance with health and safety standards on your premises. This will require you to liaise closely with our shisha assistants during the event and instruct them of how you wish for the work to be carried out.

5.2 The Customer acknowledges that all intellectual property rights in the Products do and shall continue to belong to Eastern Ray Shisha and the Customer agrees that it will not infringe any of Eastern Ray Shisha’s intellectual property rights.

6 Damage to Property

The Customer will have full responsibility for the Equipment upon delivery and is expected to take all reasonable care of it. The Customer will be liable for any damage caused to any Equipment by way of negligence and will be charged for the cost of the entire shisha. Charges for accidental damage are at sole discretion of Eastern Ray Shisha.

7 Period of Use and Usage Charges

7.1 Using Equipment after the expiry of the Maximum Period of Use will mean that you will incur Charges for the use of the product as well as the hourly cost of shisha assistants.

7.2 The Period of Use for Equipment shall commence when the product is delivered to the Customer’s premises along with the Shisha Assistants at an agreed time and expires at the time that was agreed between Eastern Ray Shisha and You in advance. 

7.3 The Period of Use shall be determined using the data recorded on our systems and that data shall be proof of your Period of Use.

8 Oral Statements

The Customer agrees that, in the event of any conflict, written information about the Products supplied by Eastern Ray Shisha shall prevail over any oral statements made by Eastern Ray Shisha or by Eastern Ray Shisha’s employees or agents. We shall use all reasonable endeavours to ensure that the written information about the Products is accurate.

9 Limitation of Liability

9.1 To the fullest extent permitted by law, Eastern Ray Shisha excludes all liability arising out of its supply of the Products and in particular shall not be responsible for any loss or damage, arising directly or indirectly out of or in connection with delay beyond the estimated time or date of delivery; any circumstances over which Eastern Ray Shisha had no control of the consequences and which Eastern Ray Shisha could not avoid by the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by the Customer or others.

9.2 In any event, Eastern Ray Shisha’s liability to the Customer will not exceed the total price charged for the relevant items.

NOTHING IN THESE CONDITIONS SHALL AFFECT THE STATUTORY RIGHTS OF THE CUSTOMER.

10 Law

Any contract to which these Conditions apply (and these Conditions) shall be governed by and construed in accordance with the laws of England and Wales and Eastern Ray Shisha and the Customer submit to the non-exclusive jurisdiction of the Courts of England.

Thank you for visiting our website.

WhatsApp chat